Terms of Service

  1. Delivery

1a Freight Delivery

Be sure to inspect the shipment for damages prior to accepting delivery and note any damages on the BOL.

PLEASE BE SURE TO INSPECT EVERY PANEL , AND NOTE ANY DAMAGES ON BOL BEFORE SIGNING. If this is not marked it does make it difficult to file a claim, and we do need it to be noted on the BOL.

Shortages, damages and discrepancies must be noted on the BOL. Our shipping policy is attached for reference. If you have any questions, please contact SolarMicros, Customer Service  408-624-7842

All freight shipments must be inspected for damages at the time of delivery and if damages are present, must be noted on the BOL. All freight deliveries are insured for the value of the goods by the freight company making the delivery. SolarMicros is not responsible for damaged product reported after delivery is made. For more detailed information reference our shipping policy.

1b Ground Delivery
Shipping prices may vary by order size and weight. All shipping services are performed by UPS or FedEx. Be advised that we disclaim, and you release us from, all liability for lost, damaged, or stolen items, where the loss, damage, or theft occurs after we have submitted your order to UPS or FedEx for shipping.

  1. Payment

You may register for an account for easy order tracking or you can checkout anonymously. When providing credit card information, the credit card must be your own. If the credit card does not belong to you, you must have permission from the account holder to use their card for your transactions.

Please note that chargebacks are only appropriate for certain disputes, such as non-delivery of an item or delivery of an incorrect item. Any use of fraudulent chargebacks to obtain free goods from us is not only a criminal offense, but also strictly prohibited under this Agreement. In the event of a fraudulent chargeback, we will deal with it by reporting it to the offending user's local police department and one or more credit bureaus, as well as referring the matter to a collections agency and/or attorney for further legal action.

 

  1. Payment Processing

We permit a variety of payment options when you checkout, which may vary in their availability. Currently, we can process credit card payments through the use of Google Checkout. Additionally, we can process bank debits and credit card payments through the use of PayPal. We also permit the use of wire transfers and government and educational institution purchase orders.

Please note that all PayPal orders must be for under $5000USD and destined for a PayPal-verified address located in the United States, Canada, or the United Kingdom. If you make a payment to us via PayPal that does not comply with this requirement, we will refund your money, less any fees or foreign exchange rate fluctuations if applicable.

  1. Address Verification

We may verify your address through your credit/debit card issuer to verify your identity. If you have a different shipping address than billing address, please ensure that both are added to your payment card before placing your order.

  1. Taxes & Duties

All orders shipped to a California address will be charged a 7.75% sales tax. Although we do not collect taxes for other states, you may be legally obligated to declare your purchase to your state revenue service and remit a sales or use tax to them.

SolarMicros is not responsible for collecting Consumer Use Tax on sales made outside of the state of California. Vendors and Purchasers from out of state are required to self-assess their own tax liability and remit this tax directly to their taxing jurisdiction. Taxable items are to be assessed directly by the vendor and purchaser for products and equipment and is not the responsibility of SolarMicros.

International orders will likely have taxes and/or duties applied to them when customers make a purchase.

We are not responsible for collecting, transmitting, or advising on taxes, duties, or other levies by the government regarding your purchases, and you agree that you are responsible to, and in fact will, report and pay all taxes and duties, if any, to the relevant government collection agency or agencies.